Samsung’s Galaxy Note 7 woes show no sign of ending with The Wall Street Journal reporting about problems bedevilling replacement devices.
According to the publication, some customers who received replacement devices last week have complained about phones overheating and losing power.
Samsung Electronics delays South Korea re-start of Note 7 sales by three days
There has been no official word from the company yet on how many such cases have been reported and whether the problem persists across other countries too. Replying to The Wall Street Journal on Friday, Samsung stated that the issue was “completely unrelated to batteries” and the instances were “isolated cases” rooted in mass production problems. The South Korean tech giant also went on the record to say that it had been perusing the problem.
On Sunday, Samsung announced that it would hold off on resuming sales of the Note 7 till October 1 to complete its recall. Samsung had earlier suspended sales of the smartphone and recalled 2.5 million sets in South Korea, the United States and other countries.
Samsung ought to exercise greater caution if it intends to control the damage wreaked earlier. The issue is not that of a few damaged handsets but one that could impact the larger brand.
Clearly, there are challenges related to the Note 7 that need to be overcome. The outstanding problems need to be examined and remedied to deliver safe-to-use devices.
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This much the South Korean tech giant owes its customers. Clients who are willing to pay top dollar for its most expensive handset. In place of looking to stock stores with the prohibitively-priced Note-7s, Samsung should first ensure that they are safe to operate.
This article originally appeared on The Next Web.
Courtesy : Express Tribune